SKILLS
Leadership
Empathy, Communication, Collaboration, Adaptability, Critical Thinking, Time Management, Mentoring, Emotional Intelligence

Technical
Figma, Agile, Lean UX, Jira, Monday, Strategy Design, Design Thinking, Brainstorm Moderation, Heuristic Review, User Interviews, Flow Diagrams, Information Architecture, Wireframes, User Testing, Analysis and Recommendation Presentation, Business Need Analysis

SKILLS
iCapital | NYC
11/2021 – current
Head of UX

Led global design strategy emphasizing user-centered, data-driven methodologies, and managed an atomic-driven design system to enhance project efficiency. Mentored a diverse team, aligning design efforts with product management goals, and established performance metrics to drive continuous improvement. Facilitated client research and UX education initiatives, fostering company-wide best practices. Excelled in hiring and retaining international talent, fostering a dynamic UX environment.

Realogy | Madison, NJ
9/2018 – 10/2021
Director of UX

Instrumental in establishing UX as a critical discipline at Realogy, transforming design practices across multiple brands and products. Initially focusing on one product, expanded influence to support over 15 products across 6 brands through effective grassroots efforts and demonstrated success. Built and mentored a distributed team of 20+ designers, researchers, and analysts, fostering collaboration and excellence in digital product design. Managed UX budget and software needs, optimizing resources by consolidating tools and eliminating redundancies. Hosted influential UX Talks, educating stakeholders on the strategic value of UX during Realogy’s digital transformation.

Horizon Blue Cross Blue Shield | Newark, NJ
3/2018 – 9/2018
Lead UX

Led a team of 7-8 UX designers and architects for the Horizon Digital Member Portal, implementing a UCD-focused process in Agile sprints. Weekly design demos ensured stakeholder approval, and I optimized Axure use for improved efficiency. I also established a new UX process for the Digital Development team, enhancing overall design effectiveness.

AIG | New York, NY
6/2017 – 3/2018
Lead UX

Hand-picked for a 90-day innovation unit at AIG, contributing to proposals for senior leaders at CES 2018. In addition, I led the UX redesign of the AIG annuities website, managing Agile design processes and weekly demos for internal stakeholders, including executive presentations. I facilitated ideation sessions and hosted design workshops to drive consensus and foster innovation.

Verizon | Basking Ridge, NJ
8/2016 – 5/2017
Senior UX Strategist, Manager

As a Senior UX Strategist at Verizon, I promoted user-centered design thinking across product experiences, fostering innovation in strategy, user testing, and market analysis. I collaborated directly with a prominent athlete and entrepreneur to realize a successful product partnership with Verizon.

John Wiley and Sons | Hoboken, NJ
4/2010 – 5/2016
User Experience Manager

I led UX team's efforts in Wiley's Knowledge and Learning sector, focusing on General Education initiatives. My role included managing Information Architecture for various projects across Wiley. Beyond mentoring and leading my team, I facilitated user testing, heuristic reviews, group sketching exercises, competitive analyses, and user scenario development. I guided design processes from research to implementation, fostering strategic conversations throughout.

TD Ameritrade | Jersey City, NJ
3/2007 – 1/2010
Senior Interaction Designer

As Lead designer, using user feedback and testing as a guide, completely redesigned the TD Ameritrade advisor platform. This included 20+ sub-projects and management of a variety of resources. A 2 year initiative launched in Fall 08.

Conducted user testing on the Fixed Income section of the site. Consolidated feedback into a cohesive recommendation presentation for business partners which included improved designs.

ADP | Roseland, NJ
1/2005 – 2/2007
Senior Usability Designer

As the Senior Designer, I oversaw design for over 3 major applications, crafting designs to conceptualize new features and enhancements. I played a key role in analyzing and recommending new UI standards to align with corporate guidelines. Additionally, I developed web-based prototypes, and provided support to team members and developers in CSS, JavaScript, and HTML implementation.

TEACHING
NYU | Instructor - NYC
Fall 2015 - Exploring User Interface Design

EDUCATION AND CERTIFICATIONS
Multipliers – How to Extract the Best Performance from your Teams, iLearn 2023
Presentation Skill for Leaders, LifeHikes 2023
Leading the Way with Thayer, Thayer Leadership 2022
Accessibility for Web Design, LinkedIn 2018
Human Factors International, CUA 2006

University of Scranton | Scranton, PA
B.S. Liberal Studies, 1997 | Fine Arts, Elementary Education, Behavioral Science

VOLUNTEERING AND MENTORSHIP
Mentor, ADPList 2024-current
Mentor, NYC UXPA 2017-2018
NYC UXPA | Presenter | NYC | 8/23/2016 “Ready, Set, Design” UX Design Studio Workshop
President, Caldwell-West Caldwell Soccer Club 2018-2021
Co-Founder and President, Cedar Grove Soccer Club 2016-2017
Co-Founder and President, Discover Cedar Grove 2015-2016
Founder/Organizer, Co-ed Adult Soccer Meetup 2006-2015

INTERESTS
Soccer, skiing, hiking, swimming, woodworking and gardening.