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10+ years turning reactive studios into research-driven organizations, now compressing the distance from idea to impact with AI. More than pixels: a decade of hands-on craft, driving the business metrics that matter.

See the work Résumé
Greg Dilley
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The Operating Model

The system behind turning reactive design into a strategic function.

01

Operationalizing Research

Instituted continuous discovery and the platform's first SUS benchmarking program, giving leadership quantifiable proof of UX-led ROI.

02

Organizational Scaling

Split generalist teams into specialized tracks, Architects vs. Designers, to kill design debt and multiply velocity.

03

Product Strategy & ROI

Dismantled enterprise silos through moderated workshops that compress alignment timelines into days, not quarters.

The results of this work are not splashy, and may not easily bubble up to your level for visibility, but the foundations of our solutions are stronger because of the processes instilled by Greg.
UX Designer, from a farewell note to the CEO on leaving for a new opportunity

Selected work.

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Read the case study →
You are a very good leader. I would hire you again in a heartbeat, anywhere I went.
CIO, Fintech
Greg has become the most important mentor I have ever had, from bandaid production work to identifying root problems.
UX Designer, direct report

A decade in the pixels.

Before I led, I made things myself. These are selects from 2007–2016, shown as artifacts of the craft, not current-standard work.

The redesign project is seen as a complete success, deepening the quality and velocity of TDA's registered investment advisor business. He will be a star performer on any team.
Experience Design Leader, direct manager at TD Ameritrade
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NYCUXPA · Industry facilitation

Scaled a single-evening Design Studio sprint for 90+ enterprise practitioners across 9 cross-functional units, blank page to concept presentation in one night.

NYCUXPA design studio
NYCUXPA design studio
Greg Dilley, informal
Beyond the work

Soccer, lifelong. Playing since I was a kid, into college. A team is only as strong as its movement off the ball, the same lesson I apply building design organizations.

Married my college love. Three kids later, we get to watch them play the same game, and still sneak out on a date.

Outside of work I'm building or fixing something around our NJ home: a pizza oven, a garden, whatever needs it. Same process as the day job: find the constraint, build the system, stay in the trenches.

Advisory & Consulting

I'm currently accepting a limited number of advisory engagements through White Matter UX, while exploring full-time VP / Director / Head of UX roles.

01

Fractional Advisory

Partnering with founders part-time to anchor product roadmaps and design systems in research, not founder hunches.

02

Design Execution

Deep information architecture and rapid, AI-accelerated execution, so teams build the right thing, test it, and ship it fast.

03

Talent Placement

Practitioner-led vetting, using two decades in UX to deliver elite, research-backed design talent.

Learn more about White Matter UX →      

Let's drive the outcomes your product deserves.

Email me LinkedIn Résumé
© {{ year }} Greg Dilley, greg.dilley@gmail.com
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The challenge

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The approach

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Representative work

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The impact

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Watch: staff training video